Turo, the popular car-sharing platform, is a convenient and cost-effective way to rent a vehicle from local hosts. However, before using Turo, many people wonder if the company performs a credit check. Let’s explore this question in detail to provide you with the information you need.
Turo’s Background Check Process
While Turo conducts comprehensive background checks on all potential renters, they do not perform a traditional credit check. Instead, Turo primarily relies on various data points and third-party sources to assess a renter’s eligibility and risk factors. These checks help ensure a safe and reliable experience for both hosts and renters.
During the background check process, Turo examines the following elements:
- Driving Record: Turo reviews a renter’s driving history, looking for any major violations or incidents.
- Verification of Identity: Turo verifies the renter’s identity by cross-referencing their information with government databases and identification documents.
- Social Media Presence: Turo may consider a renter’s social media accounts as part of their background check to gain additional insights.
Turo’s Security Deposit and Protection Plans
While Turo doesn’t perform a credit check, they require renters to provide a security deposit when booking a car. The security deposit acts as a form of protection for the host in case of damage or other issues. The amount of the deposit varies depending on the vehicle and the host’s preferences. Turo also offers protection plans to provide additional coverage for both hosts and renters.
Here’s a breakdown of the protection plans Turo offers:
| Protection Plan | Cost for Renters | Coverage |
|---|---|---|
| Basic | Included in the rental price | $1 million in liability insurance, physical damage coverage up to the actual cash value of the vehicle |
| Standard | 10-15% of the trip price | Enhanced liability insurance, physical damage coverage with a lower deductible, and coverage for loss of income |
| Premium | 25-35% of the trip price | Maximum liability coverage, physical damage coverage with the lowest deductible, coverage for loss of income, and additional benefits |
Turo’s Cancellation and Refund Policies
Turo understands that plans can change, so they provide different cancellation policies depending on when you cancel your reservation. Here are the various cancellation options:
- Flexible: You can cancel up to 24 hours before the trip starts, and you’ll receive a full refund.
- Moderate: You can cancel up to 48 hours before the trip starts, and you’ll receive a full refund, minus a fee of up to 10% of the trip price.
- Strict: You can cancel up to 72 hours before the trip starts, and you’ll receive a 70% refund, minus a fee of up to 10% of the trip price.
- Super Strict (30 days): You can cancel up to 30 days before the trip starts, and you’ll receive a 50% refund, minus a fee of up to 10% of the trip price.
Turo’s Guest Approval Process
For added security, Turo also allows hosts to have control over who can rent their vehicles. Hosts have the option to use Turo’s “Guest Approval” feature, which enables them to manually approve or decline booking requests. This gives hosts the opportunity to review potential renters before confirming a reservation, providing an extra layer of assurance.
Turo’s Trust and Safety Measures
Turo prioritizes the safety and satisfaction of their community and implements various trust and safety measures. These measures include:
- 24/7 Customer Support: Turo provides around-the-clock customer support to assist both renters and hosts in case of any issues or concerns.
- User Ratings and Reviews: Both renters and hosts can rate and review each other to maintain a transparent and trustworthy platform.
- Secure Payment Processing: Turo employs secure payment processing systems to protect users’ financial information.
Overall, while Turo does not perform a credit check, they have implemented various security measures to ensure the safety and satisfaction of their renters and hosts.