Yes, Cupshe does offer free returns for eligible items. They understand that sometimes a piece of clothing may not fit as expected or meet your preferences, and they strive to make the return process as easy and convenient as possible for their customers. Whether you need to exchange an item for a different size or receive a refund, Cupshe’s free returns policy ensures that you can shop with confidence.
How to Initiate a Return with Cupshe?
If you want to initiate a return with Cupshe, here are the steps you need to follow:
- Visit the Cupshe website and log in to your account.
- Navigate to the “My Orders” section.
- Locate the specific order and item you wish to return.
- Click on the “Return & Refund” button.
- Fill out the return form, providing the necessary information such as the reason for the return, requested action (refund or exchange), and any other relevant details.
- Submit the return request.
Once you have submitted the return request, Cupshe will review it and process your return accordingly.
What Items are Eligible for Free Returns?
Cupshe offers free returns for items that meet the following criteria:
- The return is requested within 30 days of receiving the order.
- The item is in its original condition, unworn, unwashed, and with all tags and packaging intact.
- The item is not listed as a non-returnable or final sale item.
It’s important to note that certain items, such as underwear, bodysuits, and swimwear bottoms, cannot be returned for hygiene reasons unless they are in their original condition and packaging, unopened.
Return Process for Refunds
If you wish to receive a refund for the returned item, Cupshe will process it as follows:
| Return Method | Refund Timeline |
|---|---|
| Original Payment Method | Refund processed within 1-2 business days after receiving the returned item |
| Cupshe Wallet | Refund credited instantly upon return approval |
Exchange Process for Different Sizes or Colors
If you need to exchange an item for a different size or color, Cupshe will follow this exchange process:
- Return the original item following the steps mentioned earlier.
- Once the return is processed, you will receive a refund via your original payment method or Cupshe Wallet.
- Place a new order for the desired size or color, using the refunded amount if applicable.
- Complete the checkout process as usual.
This exchange process ensures that you can quickly get the desired item while still enjoying the benefits of the free returns policy.
International Returns
If you are returning an item from outside the United States, the return shipping cost will be borne by the customer. However, Cupshe offers a USPS return label for U.S. customers, which makes the return process more convenient.
Cupshe’s free returns policy provides reassurance and flexibility for their customers, ensuring a smooth shopping experience. By offering hassle-free returns, Cupshe demonstrates their commitment to customer satisfaction.